Return and Cancellation Policies

## The customer must confirm the invoice from the merchant and vice versa that it is the same invoice on the site ##
## All receipts, exchanges and returns are made according to the original invoice given by the merchant and with the same data on the platform ##
The exchange or refund is in two parts:

1- Upon receipt from the store:

1- The product to be exchanged or returned must be unused and in its original condition.
2- The customer is not entitled to return personal use products (bed linens, dining utensils, bathroom products) for your safety.
3- With regard to electrical appliances, kitchen appliances, and gym equipment, it is prohibited to return the product except in its original, tight and unopened packaging.
4- In the event of using the product, opening the original box of the product or removing the original protective cover, we will reject the request for a refund and we will return the product to you again unless there is a manufacturing defect.
5- If the product does not work due to a manufacturing defect, the original box, information booklet and all other accessories of the product must be returned.
6- Returns of home decor products are accepted only if they have not been opened, are intact from any damage, and in their original packaging.
7- The customer is not entitled to return any used or damaged product.
8- The customer has the right to replace or return the order if it violates the required specifications that he chose on the site.
9- The merchant must ensure the safety of the products before receiving them from the customer and ensure that the customer signs the receipt.

2- On home delivery:

1- The merchant ensures that the product is delivered to the customer in a proper manner, and the customer must ensure that he receives the products and the invoice from the merchant in the proper manner.
2- If the customer wants to return the order, it must be in its original packaging and unused.
3- When the customer requests to replace the product, he must pay the difference in price, and this condition is subject to acceptance or rejection by the merchant.
4- The merchant must accept the return or replacement of the order from the customer if it is other than the specifications chosen by the customer.
5- In the event that the product is delivered to the customer and requested to receive it without installation, the merchant is not responsible for the transportation and subsequent installation and is not responsible for any shortage or damage after the customer or his representative signs the receipt of the order.
6- The customer has the right to return the product and deduct its price from the invoice, provided that he did not receive it, and the merchant must agree to that.
7- The customer cannot return or exchange bed sheets, pillows, mattresses, carpets and accessories unless he did not receive them and the merchant must agree to that.

##In both cases, the process of returning or replacing the product is at the customer's expense, only if the product arrives damaged or has problems, the merchant must bear the return expenseIn both cases, the process of returning or replacing the product is at the customer's expense, only if the product arrives damaged or has problems, the merchant must bear the return expense ##

## The customer is not entitled to return or exchange the products made according to his request #### The customer is not entitled to return or exchange the products made according to his request ##

#* As for engineering services, the customer has the right to request a maximum of 3 modifications, and if he wants additional modifications, it is up to the merchant’s discretion, and they must put the modifications in the chat on the platform to preserve the rights *#